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We’re here to answer your questions, provide expert advice, and help you find the perfect vaping products for your needs.

 

Call Us

+44 (0) 123 456 7890

Mon-Fri: 9am-6pm

 

Email Us

support@vapemaster.com

24/7 Support

 

Visit Us

123 Vape Street, London

UK, EC1V 9BR

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Our Business Hours

Monday – Friday:
9:00 AM – 6:00 PM
Saturday:
10:00 AM – 4:00 PM
Sunday:
Closed

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Visit Our Stores

London Flagship Store

123 Vape Street, London, EC1V 9BR

Phone: +44 (0) 123 456 7890

Manchester Branch

456 Cloud Avenue, Manchester, M1 7ED

Phone: +44 (0) 123 456 7891

Frequently Asked Questions

Find answers to common questions about vaping products, shipping, returns, and more. Can’t find what you’re looking for? Contact our support team.

Vaping Basics

What is the difference between MTL and DTL vaping?

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What are PG and VG in e-liquids?

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How do I choose the right nicotine strength?

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What’s the difference between disposable vapes and refillable systems?

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How do I maintain my vape device?

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Product Information

Are your products TPD compliant?

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How do I verify that my ELFBAR/Elf Bar product is authentic?

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What’s the difference between freebase nicotine and nicotine salts?

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What vape device is best for beginners?

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What e-liquid flavors do you recommend for former smokers?

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Orders & Shipping

What are your shipping options and delivery times?

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What is your returns and refund policy?

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Do you offer international shipping?

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Do you offer wholesale or bulk purchase options?

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How do you verify age for online purchases?

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Technical Support

My vape tastes burnt. What should I do?

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  • Prime new coils properly – always allow 5-10 minutes for the wick to saturate before first use
  • Maintain appropriate power levels – stay within the recommended wattage range for your coil
  • Regular maintenance – clean your tank and replace coils before they’re completely spent
  • Match your e-liquid to your device – higher-resistance coils work better with higher-PG liquids
  • Carry backup coils – always have spares available for quick replacement

If you’ve tried all these solutions and still experience burnt hits, there might be an issue with your device itself. Contact our technical support team with details about your setup, and we’ll help troubleshoot the specific problem you’re experiencing.

My vape device is leaking. How can I fix it?

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My battery isn’t charging or holding charge. What can I do?

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How should I dispose of used vaping products?

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What’s the difference between pod systems, mods, and disposables?

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Still Have Questions?

Our vaping experts are ready to help with any questions not covered in our FAQ. Get in touch for personalized assistance with product selection, technical support, or order inquiries.


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